Online booking
Your booking page lets customers book themselves in, at any hour. They pick a service and a time that fits your providers' hours, and the appointment lands on your Scheduling board. There's no app or account for them to make.
Turn it on
Open the settings
On the Register, open Scheduling and tap Online in the toolbar. On the web, go to Manage → Scheduling → Online booking.
Choose your booking link
Enter a short name under Booking link, such as
glow-spa. Use lowercase letters, numbers and dashes, at least 3 characters. Your page is then atpaybrain.io/book/glow-spa. Each link is unique, so if a name is taken, try another.Publish it
Turn on Accept online bookings and save. Until it's on, the link shows Booking unavailable.
Settings
| Setting | What it does |
|---|---|
| Accept online bookings | Publishes your booking page. Off by default. |
| Allow booking note | Adds an Anything we should know? box to the booking form. Off by default. |
| Business name | The name at the top of the page. Leave it blank to use your business name. |
| Bookable locations | With more than one location, pick which ones take online bookings. None selected means every location. |
| Lead time | The least notice you'll take, in minutes. Min notice (min) on the Register. Starts at 0. |
| Booking horizon | How many days ahead customers can book. Book up to (days) on the Register. Starts at 60. |
| Cancel window | How many hours before the start customers can still cancel or reschedule online. Starts at 24. On the Register it's Free-cancel window (hours), shown once a deposit is turned on. |
| Deposit | Ask for a deposit to confirm each booking. See Deposits and no-shows. |
The web settings also have Google Ads conversion ID and Google Ads conversion label. Fill in both and each completed online booking reports a conversion to Google Ads. Leave both blank to track nothing.
Your booking page uses the logo you set for invoices and receipts. See Custom branding to change it.
Share your link
Your link is shown under Booking link, and on the web you can click open to see the page. Put it on your website, social profiles and confirmation messages.
To send customers straight to one location, add the location's name to the end, in lowercase with dashes: paybrain.io/book/glow-spa/downtown.
What customers see
- Choose a location, if you have more than one. Show nearest to me sorts them by distance.
- Choose a service, grouped by category, with its length and price. With card pricing on, customers see card prices and are told what they'd pay in cash.
- Add-ons, if the service has any.
- Pick a date & time: Next available, Later today, In a few days, Next week, or Pick a specific date. Times are shown in the location's time zone.
- Your details: name, phone and email are all required.
- Confirm booking, or Continue to deposit to pay a deposit by card.
Customers don't choose a provider. Paybrain books a provider who does that service and is free at that time. Only times inside your providers' hours, your lead time and your booking horizon are offered.
When it's done, they see You're booked! The Register shows a New booking alert you can tap to open the calendar.
Confirmations and reminders
- Every online booking gets a confirmation email with a link to view, reschedule or cancel.
- When a deposit is required, the form also has Text me my appointment confirmation and updates. Customers who leave it checked get texts too.
- A reminder text goes out about 2 hours before the appointment. For online bookings it's only sent to customers who opted in to texts. Appointments you book yourself get one when there's a phone number.
Customers cancel or reschedule
The link in the confirmation opens Manage your appointment. Up until your cancel window, customers can tap Reschedule to pick a new open time, or Cancel. After that, the page tells them to contact you directly.
If they cancel in time and paid a deposit, it's refunded unless your deposit is non-refundable.