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Tips

Customers choose their tip on the card reader, before they pay. You set the choices.

Turn on tipping

Turn on Tip on terminal, then set your tip choices. The settings are shared, so every Register, reader and phone follows them.

  1. Go to Settings›Payments.
  2. Turn on Tip on terminal and set your choices.
  3. Tap Save changes.
  1. Go to Point of Sales›Register settings.
  2. Under Payments, turn on Tip on terminal and set your choices.
  3. Click Save payment settings.
  1. Open the POS tab and tap Register settings.
  2. Under Tipping, turn on Tip on terminal and set your choices.
  3. Tap Save settings.
SettingWhat it does
Tip percentagesThree percentages the reader offers, for example 15, 20 and 25
Fixed tip amountsThree dollar amounts offered on small bills, for example $1, $5 and $10
Use percentages aboveThe bill amount where the reader switches from fixed amounts to percentages. The default is $10.

The reader always offers No tip as well.

Tip

Fixed amounts read better on small bills. 20% of a $4 coffee is 80¢, so offering $1, $2 and $3 gets better tips.

How tips are collected

  • Card reader: the reader asks for the tip before the customer pays. This follows Tip on terminal.
  • Tabs: the tip is asked for when the tab is paid.

The rest depends on the device.

  • Typed-in card: the Register asks Add a tip? on screen, offering 15, 18, 20 or 25% or No tip, before you enter the card. This happens even when Tip on terminal is off.
  • Paid tabs: if a tab is already fully paid, tap Collect a tip to ask for one on the reader.
  • Keyed card: the web register asks Add a tip? before you enter the card. It offers your tip choices, or 15, 18, 20 and 25% if you haven't set any, plus a Custom tip and No tip. This happens even when Tip on terminal is off.
  • Send to phone: the phone asks for the tip. See the Phone app tab.
  • Tap to Pay: your phone always asks Add a tip? before the customer taps, even when Tip on terminal is off. It offers your tip choices, or 15, 18, 20 and 25% if you haven't set any, plus a Custom tip ($) and No tip.

The Paid screen shows the tip included in the payment.

Tips in reports

Reports show tips for each employee, so you can pay tips out to the right people. On the Register it's Tips by Employee. On the web and in the phone app it's Tips & commission by employee.

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