Refunds and voids
Refund money that's already been paid. Void an order or item on an open tab that hasn't been paid yet.
Refund an order
- On the Paid screen, tap View sale. For an earlier sale, open Reports and tap the sale under Orders.
- Tap Refund order and confirm.
- After a sale, click View sale. For an earlier sale, go to Orders and click it.
- Click Refund, then Refund again to confirm.
- After a sale, tap View sale. For an earlier sale, tap Orders on the POS tab and tap it.
- Tap Refund, then Refund again to confirm.
- Card payments go back to the customer's card. Most banks show the refund within 5–10 business days.
- Cash payments can't go back to a card. On the Register, confirm Open drawer & refund, and the drawer opens so you can hand the cash back. On the web or in the phone app, the refund is recorded and you hand the cash back yourself.
Refunds can't be undone. With PIN sign-in on, they need the Process Refunds permission.
Refund a tab
Open the tab and tap Refund next to a payment to refund that guest's share. A tab paid in one payment also shows Refund tab to refund everything.
Refunds on the web are for the whole tab, once it's closed. Go to Open tabs, choose Closed, open the tab, click Refund tab and confirm with Refund. To refund one guest's share, use the Register.
Refunds in the phone app are for the whole tab, once it's closed. Tap Open tabs on the POS tab, choose Closed, open the tab, tap Refund and confirm. To refund one guest's share, use the Register.
Void an order or item
Voids are for open tabs that haven't taken any payment yet. Open the tab, then:
Voided items stay on the tab, crossed out, so you can see what was removed.
Refunds on reports
Reports shows Refunds for the period. Each closeout batch lists refunds separately, on the day they happened.